ITIL Standards

ITIL (Information Technology Infrastructure Library) is a customizable framework of best practices designed to promote quality computing services in the IT sector. ITIL provides a systematic approach to the provisioning and management of IT services, from inception through design, implementation, operation and continual improvement.

What Crescendant Can Do For You

  • Customize the ITIL framework to the practices that are most relevant and beneficial for your business.

  • Partner with your IT department to design ITIL and related workflows for your company.

  • Identify software and tools to provision, manage and support ITIL within your organization.

  • Procure, tune and deploy hardware and software for ITIL.

  • Train personnel on ITIL software and processes.

  • Create and execute on transition plans from legacy systems like ticket management to systems within the ITIL framework.

  • Measure the effectiveness and benefits of ITIL to your organization and recommend improvements.